For Sierra, from 🤫 hussh
Their agent. Your advocate.
Sierra gives the enterprise a capable agent. 🤫 gives the customer one too. When both sides are represented, every conversation gets clearer, faster and fairer.
What we build together
Sierra's side, the customer's side, and what it unlocks.
🤫 Private Agent One
Enterprises deploy branded AI agents that handle customer service across every channel.
The customer arrives with an agent of their own. Their advocate, not the brand's, so the conversation is agent to agent, on equal footing.
Conversations that start with intent and context, and end resolved.
🤫 Private Agent One
Outcome-based pricing rewards agents that resolve, retain and save the cancellation.
The customer's agent works for the customer's real interest, with consent and a receipt for every step.
Retention that lasts, because the customer chose to stay.
🤫 Agent One
Multichannel by design: chat, voice, SMS, email, and inside ChatGPT.
An always-on, voice-first agent that meets an enterprise agent on any of those channels for the customer.
No hold music. Resolution can happen while the person sleeps.
🤫 Private Agent One + Puppy One
The Agent Data Platform personalizes with the enterprise's data about the customer.
Personalization from data the customer owns, shared by consent.
Better outcomes without holding the most sensitive data yourself.
🤫 Puppy One
τ-bench brings rigor to tool-agent-user interaction.
Reliable, reproducible agents on owned edge compute.
Two rigorous agents make a cleaner, more trustworthy handshake.
Everyone wins
Good for the customer, the brand and the market.
The customer
An advocate that handles support, billing and cancellations for them. Less friction, a fair outcome, and a receipt for every step.
Sierra and the brand
Faster, cleaner resolutions with a customer whose agent arrives ready to transact. Higher trust, less back-and-forth.
The market
Agent-to-agent commerce on open, consented rails. A healthier standard than one side holding all the data and all the leverage.
The people
The people building Sierra.
From Sierra's own pages and their public profiles.
Bret Taylor
Co-founder & CEO
Sets Sierra's direction. Also chairs OpenAI's board and was co-CEO of Salesforce, so he has seen customer relationships from every side.
Clay Bavor
Co-founder
Drives product vision and R&D after eighteen years at Google, where he led Labs, AR/VR, Starline and Lens.
Eric Eyken-Sluyters
President, Field Operations
Leads global sales, sales engineering and partnerships. Previously chief revenue officer at MuleSoft.
Anna Rosenman
Head of Marketing
Leads brand and demand. Previously CMO at Automation Anywhere and a marketing leader at Salesforce.
Mihai Parparita
Founding Engineer
Built Sierra's core systems from the start, after Tailscale, Quip and Google.
Two capable agents, one fair handshake